At Cenayu Company, we respect every individual’s right to privacy. Our relationship with you is our most valuable.
Information Collection and Use
This privacy policy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Be informed that we strictly do not share your Personal Information to any third parties in any manner.
We are a Health and Wellness Company.
Contact details; 147/4/1, Maharagama Road, Mampe, Piliyandala, Sri Lanka
Email – info@cenayu.com, Phone +94114870017
Available between 0900 hrs to 1700 hrs , Monday to Friday
What information do we collect?
We collect information about you at our Website, brand outlets and at our customer service centers. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect about you, your spouse or children includes some or all the following:
- Name (including title);
- Address;
- Country;
- Phone number;
- Email address;
- Gender
- Date of birth
- Your IP address
- Order details;
- Query
- I need help with (Subject)
- Comments
Why do we collect this information?
We require your name to create user name/required to provide personalized experience while answering questions/required to generate order invoice and shipment details by us as well as our shipment partner.
We require the address to generate order invoice and shipment details by us as well as our shipment partner. These details will be printed on the shipment labels for facilitating the delivery process.
We require the country you live in to answer you better and to analyze your health related query better.
We require the phone number to identify you as a member of the loyalty program, generate order invoice, and shipment details by us as well as our shipment partner to contact you regarding your purchase. If you subscribe, you may opt to receive offers, promotional SMS, and surveys.
Your email ID is required to answer your question, to contact you in case we need more details about your question, to revert with the solution to your query, or to receive communication on order related updates.
We require your date of birth to offer discounts and special offers. It may be used for analytical purposes, to understand age and provide relevant offers.
We require gender details for analytical purposes to provide relevant offers.
We record IP address to show that the correct tax was applied to the sale, which we are required to do by law. This is required to store for security purposes for aiding us to track any individual in case of any misshaping in our website/system
We require order details to create a record of your order, to fulfil the orders and analysing our sale in each arena
Please write a brief description of the health query you would like to ask our experts. Our experts will be unable to help you with the desired solution if this field is incomplete or blank.
If you have any additional comments you can enter further details to your query/question to help us better understand the situation.
Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer.However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them. As well as the cookies we use, various third parties also place them on your computer, again with your consent.
If you have a complaint, we would prefer you to contact us directly so that we can address your complaint.
We regularly review and, if appropriate, update this privacy policy from time to time. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.